Refund policy

Return, Refund, Discount & Cancellation Policy

All sales are final unless the item is damaged or defective. In that case exchange policy is applicable.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at contactnisathelabel@gmail.com

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactnisathelabel@gmail.com

At NISA The Label, we strive to facilitate convenient returns for our customers. As we currently do not offer pick-up services, returns can only be initiated through Speed Post via India Post. Please note that shipping fees will be covered solely for packages sent through this method. We appreciate your understanding and cooperation in adhering to this policy

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please ensure you notify us within 3 days of receiving your order delivery to rectify the problem. 

Acceptable Finishing Tolerance Policy

All our products undergo quality checks prior to dispatch. Minor variations such as light marks, pressure lines, or finishing impressions on inner or non-visible surfaces that do not affect the product’s functionality, durability, or external appearance when worn are considered acceptable finishing tolerance and are not classified as manufacturing defects.

Such variations are inherent to the manufacturing and handling process and do not qualify for replacement or refund on defect grounds.

Unboxing Video Policy:

To claim missing or damaged items, customers must provide an unboxing video clearly showing:

The unopened package

Opening process

Contents inside

Claims without an unboxing video may not be accepted. Please record your unboxing to help us process any issues quickly and fairly.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions/Non-Returnable items:

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation policy:

Please note, we do not accept cancellations once an order is placed. Kindly review your order carefully before confirming the purchase.